Penn Surf Master 750 failure

Joined: Sep 08, 2011 Posts: 3 Location: Doncaster

Can anyone advise me on where I can obtain parts and schematic diagram, for the Penn Surf Master 750. On my 1st day Fishing my new reel bail arm fell apart and some parts never to be seen again, having trouble to source Online.

Posted: Sun Sep 11, 2011 9:56 am

I don't know about the Surfmaster 750 but if it is anything like the 850 it is c**p.
If you can find out if they are similar I might have the gubbins that you want as I have a broken 850 and spare spools

I got spares from a company that I think is called Purefishing and they were very helpful.

You might want to PM Reelwizard who I believe is the forums expert

Let me know if the parts are compatible

Posted: Sun Sep 11, 2011 10:07 am

See also Penn sevicing near the top of the General page

Posted: Sun Sep 11, 2011 10:39 am

I think it wise to read the following 2 links as the 750 is of the same ilk as the 850

http://www.sea-fishing.org/ftopict-26835.html
http://www.sea-fishing.org/ftopict-14266.html
Cheers
keith big grin

Joined: Sep 08, 2011 Posts: 3 Location: Doncaster

dickyp wrote:

I don't know about the Surfmaster 750 but if it is anything like the 850 it is c**p.
If you can find out if they are similar I might have the gubbins that you want as I have a broken 850 and spare spools

I got spares from a company that I think is called Purefishing and they were very helpful.

You might want to PM Reelwizard who I believe is the forums expert

Let me know if the parts are compatible

I have found a link were you are able to get all make and model PDF diagrams :http://www.fishermansheadquarters.com

And the 750-850 look the same spec. so the parts I require you indeed are compatible.

Posted: Sun Sep 11, 2011 6:46 pm

Fingers

You have an email

dickyp

Posted: Sun Sep 11, 2011 7:36 pm

why not just bring it back to the shop? if it was new, or even a few weeks old then they have to repair/replace it!

Joined: Sep 08, 2011 Posts: 3 Location: Doncaster

redmouse wrote:

why not just bring it back to the shop? if it was new, or even a few weeks old then they have to repair/replace it!

Purchased Online and to be honest thought it would easy to obtain the parts, how wrong was I.

Posted: Mon Sep 12, 2011 5:47 am

For years retailers have known the unreliability of these reels and yet they continue to stock them and sell to the unsuspecting customer.

Any retailer worth their salt wouldn't touch them with a barge pole.

If I see any tackle shop with them on display certainly won't get my custom, for 2 reasons.

1. They don't know the products they are selling
2. They don't care.

In either case it shows lack of consideration for the customer.
Cheers
keith big grin

Posted: Mon Sep 12, 2011 8:00 am

it shouldn matter where you got it, you still have rights.
as for rabbis comments, i kind of agree but also reckon people should be aware of what they are buying. i wouldnt walk into a shop and buy a reel on the basis that the guy behind the counter says its good. i always note what he reccomends and do a google/forum search before i buy.

still think its a disgrace how these reels are being marketed in catalogues, youd think you were buying a top end reel that was gonna haul 500lb sharks from the beach, yet many of them struggle to pull in undersized flats angry

. i wonder how many people will be brave enough to try the new 8000 model when it comes out?

Member Joined: Sep 11, 2009 Posts: 96

Try Blakdog Tackle - he can usually fix anything reel wise.

Posted: Sat Sep 17, 2011 10:25 pm

Fingers211206 wrote:

Can anyone advise me on where I can obtain parts and schematic diagram, for the Penn Surf Master 750. On my 1st day Fishing my new reel bail arm fell apart and some parts never to be seen again, having trouble to source Online.

Contact the retailer you purchased it from and arrange to send it back for a full refund - your entitled to that by law and the cost of the return postage of the faulty item too. If you get hassle with the retailer contact your local trading standards who will be only too glad to offer advice and assistance. If you purchased it from one of the better retailers you won't have a problem.

Quite frankly Penn should just stick a skip at the end of the production line and save retailers and their customers all the hassle that is involved with owning a Surf Master, they might as well make them out of toffee.

Posted: Sun Sep 18, 2011 8:01 am

reel_wizard wrote:

they might as well make them out of toffee.

at least you could eat the toffee big grin

Posted: Sun Sep 18, 2011 11:16 am

redmouse wrote:

reel_wizard wrote:

they might as well make them out of toffee.

at least you could eat the toffee big grin

Very true

Most of the time FS problems result from a lack of servicing I think but I know of a good few of these now that have fell apart pretty much straight out of the box and even one that had loose bits in the box when it was opened (I think that was the bail arm too). They should go straight back to the retailer if they are under a year old.